Customer Engagement Manager FMS

Company: Fleet Operations Workforce
Location: Grapevine
Posted on: April 1, 2026

Job Description:

Ryder System seeks a Customer Engagement Manager for our Sales & Business Development department within the Transportation & Logistics industry. This role is crucial in driving customer relationships and fostering strong connections that enhance customer satisfaction and business performance. As a Customer Engagement Manager, you will lead initiatives to develop and execute customer engagement strategies, ensuring high levels of service delivery across our diverse client base. This position requires a proactive approach to understanding client needs, predicting market trends, and collaborating with our innovative team to provide top-notch logistics solutions. Ryder's dynamic environment encourages teamwork, innovation, and continuous improvement, offering significant opportunities for professional growth. We're looking for someone who thrives in a hybrid work environment and is committed to enhancing both client and company success. If you have a strong background in sales or business development, possess excellent leadership skills, and enjoy solving complex challenges, this is an exciting opportunity to advance your career with Ryder. Develop and execute strategies to enhance customer engagement and satisfaction. Lead a team to manage client relationships and ensure service excellence. Collaborate with cross-functional teams to optimize business development efforts. Analyze market trends and customer feedback to identify growth opportunities. Prepare and present regular reports on performance and customer insights. Sales Strategies Customer Relationship Management Market Analysis Leadership Communication Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certified Customer Service Professional (CCSP) Professional Sales Certification

Keywords: Fleet Operations Workforce, Rowlett , Customer Engagement Manager FMS, Sales , Grapevine, Texas