Logistics Customer Service Representative

Company: Strike First Intelligence LLC
Location: Rowlett
Posted on: November 26, 2022

Job Description:

Strike First Intelligence (SFI) LLC is a Recruiting and Staffing Company. We are the fastest growing staffing company in Northern Virginia and a Service-Disabled Veteran-Owned Small business (SDVOSB).SFI is searching for a Logistics Specialist on behalf of our client. The Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include: Customer order management and execution Communication through email and telephone with client, Independent Contractors (ICs) and pickup and delivery contacts Maintaining accurate data in each order tracked in CRM Responsibilities: Manage execution of customer orders Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed Ensure orders are efficiently executed through "linking" of multiple orders Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storage Communicate timely by email, telephone and CRM with client, ICs and pickup and delivery contacts, escalating issues to management as appropriate Update CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email, upload photos and scanned documents Create tasks and follow through to maintain accurate time sensitive notes Ensure compliance with client's policies and procedures. Ensure adherence to applicable DOT regulations and Federal, State and Local laws In managers absence or through managers direction calculate and offer flat fees on orders by way of emailing the bid sheet to all ICs Manage Storage Facility (where applicable) Manage daily storage vehicle facility location - numbers of vehicles in and out of the storage facility to customers, detail shops and repair shops using VIN and order verifications Experience/Attributes: Comfortable working in a fast-paced office environment while multi-tasking Detail-oriented and sensitive to communicating accurate information (both verbal and written) Manage several concurrent projects with high attention to detail and accuracy Enjoy being part of a cooperative and considerate team Advanced computer skills Possess and demonstrate professionalism, honesty, trustworthiness, respect, courtesy, patience, flexibility, cultural awareness and a sound work ethicJob Types: Full-time, Contract, TemporaryPay: $18.00 per hourSchedule: 8 hour shift Monday to Friday No weekendsAbility to commute/relocate: Rockwall, TX: Reliably commute or planning to relocate before starting work (Required)Experience: Microsoft Office: 1 year (Preferred)Work Location: One location

Keywords: Strike First Intelligence LLC, Rowlett , Logistics Customer Service Representative, Professions , Rowlett, Texas