Customer Service Agent
Posted on: January 3, 2022
Our Opportunity Do you have an infectious personality and a desire
to engage in meaningful conversations while helping others? If you
answered yes, this might be the purr-fect role for you! Chewy is
revolutionizing the pet industry as one of the fastest-growing
e-commerce retailers of all time. We are seeking a full-time,
motivated Customer Service Representatives to join our
award-winning customer service organization. Starting wage is
$15.00 an hour with endless growth opportunities! We are not
looking for order-takers or script-readers - we're searching for
those who can engage with our customers and think critically to
help the customer find the right products, set up their accounts,
track down orders and get creative with solutions. What You'll
- Engage directly with customers through multiple channels
(inbound phone calls, chats, email), who contact us for many
topics. They range from helping them shop for their new pet to
finding that perfect chew toy, or even problem-solving when
something doesn't go as planned.
- Research and problem-solve to determine appropriate solutions
for customers, think proactively and set follow-ups as needed to
ensure contact resolution.
- Operate with understanding, utilize active listening, patience,
empathy, and kindness to customers and Team Members alike.
- Operate with a willingness to learn. We give feedback, we get
feedback, and operate in a culture of being open-minded to grow.
What You'll Need
- 2 years of customer service experience
- Demonstrate excellent communication skills (written, verbal,
and listening) in a written assessment
- Ability to multi-task (e.g., maintain several live chat
conversations while navigating on the computer and taking notes)
and perform well in a fast-paced environment
- Proficiency in using computers, both for data entry, as well as
for rapid navigation through systems and the internet to search for
information to help support our customers
- Ability to adapt to change with the business needs of the
- Flexibility to shift schedule and work overtime as needed by
the business unit
- Must bring proven ability to maintain confidentiality and
secure sensitive information
- High school diploma or equivalent
- Must be able to pass a background check Why Chewy Customer
Service? It's not just about us. It is also about what you get.
That's why in Chewy Customer Service, you are empowered to become
- YOU BELONG: Chewy is a place where you can be your authentic
self. Our pet parents and partners are from everywhere--different
places and different walks of life. It is what makes them unique.
Likewise, Chewtopians are empowered to bring their perspectives to
deliver on our mission!
- YOU CAN GROW: Our culture is for those who thrive on delivering
results and becoming your best - no matter your role or
- YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious,
ask questions, bring ideas forward, and act like an owner in
everything that you do.
- YOU WILL GET SUPPORT: When you join Chewy Customer Service, you
will have ongoing training and development, resources, and
opportunities to become your best.
- YOU WILL GET REWARDED: Chewy has you covered when it comes to
competitive wages, medical & dental insurance, 401k, and happy
hour. Of course, the biggest perk is the ability to work together
with other smart, driven, and passionate Chewtopians who are making
an impact each day. COVID-19 Safety Guidelines We understand this
pandemic is unsettling for you, our pet parents, and team members.
At Chewy, we have always been committed to serving pet parents (and
partners), and during the pandemic, it's no different.
- Hiring During COVID-19
- To ensure your safety as a job candidate, we have moved all
interviewing to a virtual format.
- Safe On-Site New Hire Training
- As we continue to navigate the uncertainty of the effects of
COVID-19, we have implemented several measures at our customer
service facilities that adhere to CDC guidelines. Some of the
safety measures we have implemented include enhanced cleaning and
sanitization of work areas, signi cantly limiting or prohibiting
visitors to each site, team member temperature checks, and
enforcing a mask mandate.
- Team Members Working from Home
- Our team members are currently working from home once they
graduate from our 4-week on-site training. We anticipate returning
to the office full-time sometime in early 2022.
- Have a reliable wired, high-speed internet and broadband
connection (20Mbps+ download speed/ 5Mbps+ upload
speed (You can test your internet speed at speedtest.net or by
contacting your service provider.) Applicants must meet and show
- You provide high-speed internet. We will provide everything
else (computer, monitor, keyboard, mouse, headset, webcam). Chewy
is committed to equal opportunity. We value and embrace diversity
and inclusion of all Team Members. If you have a disability under
the Americans with Disabilities Act or similar law, or you require
a religious accommodation, and you wish to discuss potential
accommodations related to applying for employment at Chewy, please
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Keywords: Chewy, Rowlett , Customer Service Agent, Professions , Rowlett, Texas
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