RowlettRecruiter Since 2001
the smart solution for Rowlett jobs

ServiceNow Analyst

Company: Christus Health
Location: Irving
Posted on: December 3, 2019

Job Description:

Description
The ServiceNow Analyst I role is a hands-on configuration and administration role requiring continuous collaboration with internal and external stakeholders related to configuration, testing, implementation and overall stakeholder satisfaction. The role is a heavily focused on the documentation and configuration of the platform using ServiceNow's UI (User Interface) based configuration capabilities -- i.e., business rules, workflow, forms, and list views.

MAJOR RESPONSIBILITIES



Monitor ServiceNow ticket queue to assist with answering questions, resolving incidents/issues, and supporting related service requests
Create and maintain business requirements, system drawings and configuration documentation, as well as policy, procedures, process and work instructions.
Perform daily / regular system checks and performance reviews to include reporting, integration, capacity planning, software release and preventative maintenance.
Create ad hoc queries, system reports, dashboards and assist with role, access, audit and security administration.
Conduct analysis, create test cases (traceable to business requirements), execute tests -- i.e., unit, system end-to-end integration, load, performance and UAT -- and document results to validate enhancements or bug/defect fixes prior to promoting changes to production.
Adhere to change control and enforce change management policies and procedures.
Assist with developing user training documentation and end user / quick reference guides.
Create and update knowledge base articles to improve support team effectiveness.
Comply with organizational ITIL and ITSM standards
Assist with Information Management (IM) projects, as needed.




Requirements
A. Education/Skills

Bachelor's degree in Computer Science or equivalent experience



B. Experience
0-2 years working with the ServiceNow platform as an Analyst or Administrator
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Some familiarity with Service Desk operations and processes is desired
Understanding and/or knowledge of Agile, JavaScript, HTML, and/or CSS is desired



C. Licenses, Registrations, or Certifications

Preferred -- ServiceNow Certified Administrator
Preferred -- ITIL v3 Foundations certification.

Keywords: Christus Health, Rowlett , ServiceNow Analyst, Professions , Irving, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Procurement Technician
Description: Procurement Technician br MEDALLION OPERATING COMPANY LLC Irving, TX br Share: br br Medallion Midstream, LLC is seeking a Procurement Technician for its Irving Office. This individual will perform (more...)
Company: Medallion Midstream LLC
Location: Irving
Posted on: 12/12/2019

CDL A Owner Operator, Home Daily
Description: br br Brief Overview: Run local customer to customer pick-up delivery routes in and around Irving, TX. Loading and unloading is customer required. Class A Owner Operators are responsible for providing (more...)
Company: Forward Air FAS
Location: Irving
Posted on: 12/12/2019

Vascular Ultrasound Technician
Description: Travel Vascular Ultrasound Technician Numerous Nationwide Travel Assignments / Jobs br br Tired of completing an application just to get informationClick the View or Apply button for HCEN's Free, (more...)
Company: HealthCare Traveler Jobs
Location: Irving
Posted on: 12/12/2019


Technician, Help Desk Support
Description: Position Summary: br br Provides client focused support to end users on a variety of IT issues, including but not limited to, account services, software and hardware issues. Identifies, researches, (more...)
Company: Sirius XM Radio
Location: Irving
Posted on: 12/12/2019

Shipper/Receiver- Irving, TX
Description: SHIPPER/RECEIVER - IRVING, TX br br Irving, TX br Reference No: 16109 br br What 's The Role br br The role of Repair Center Shipper/Receiver is responsible for operational activities such (more...)
Company: Hilti North America
Location: Irving
Posted on: 12/12/2019

Truck Driver - CDL
Description: br br Company Overview HD Supply NASDAQ:HDS www.hdsupply.com is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services (more...)
Company: HD Supply
Location: Irving
Posted on: 12/12/2019

Data Analyst / Big Data
Description: Reference : 19-03564 Title : Data Analyst / Big Data Location : Irving, TX Position Type : Contract Experience Level : Start Date / End Date : 09/29/2019 / 09/26/2020 Description Description Possess (more...)
Company: Crossfire Consulting
Location: Irving
Posted on: 12/12/2019

Business Systems Analyst/Project Manager
Description: OVERVIEW br br POSITION SUMMARY br br The Business Systems Analyst s role is to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational (more...)
Company: Matheson Tri-Gas
Location: Irving
Posted on: 12/12/2019

CDL-A Solo Company Truck Driver
Description: The Wheels That Move Your Future.Since its start in 1975, CalArk has established itself as the industry-leading, irregular route carrier that it has developed into today. We have a strong presence
Company: CalArk
Location: Irving
Posted on: 12/12/2019

FINANCIAL ANALYST INTERN
Description: About HealthSmart br br HealthSmart is the premier provider of customizable and scalable health plan solutions for self-funded employers. We reduce costs and improve outcomes, all the while treating (more...)
Company: HealthSmart
Location: Irving
Posted on: 12/12/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Rowlett RSS job feeds