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Desktop Support Coordinator

Company: Texas Oncology
Location: Rowlett
Posted on: May 11, 2022

Job Description:

Overview:


Texas Oncology is looking for a full-time Desktop Support Coordinator to join our team! This position is based in our Richardson, TX CBO and will support our Midtown - Dallas practice locations. Regular travel to these practices is required. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.



Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Desktop Support Coordinator position do?

The Desktop Support Coordinator assists in computer systems operations including troubleshooting, maintenance, hardware ordering and shipping and hardware/software installation. Assists in network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting users with answering questions. Serves as a central contact for vendors. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

rt of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Responsibilities:
The essential duties and responsibilities:

  • Assists in answering calls from end users.
  • Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
  • Troubleshoots basic end user questions and problems.
  • Provides basic user support as needed.
  • Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems.
  • Sets up and deletes user ID's and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and e-mail systems.
  • Assists Business Office in running reports and updating fee schedules and insurance profiles. Qualifications:
    The ideal candidate for the Desktop Support Coordinator will have the following background and experience:
    • Associates Degree in Information Technology, related field, or equivalent work experience required.
    • At least 1 year of experience working in an IT support role strongly preferred.
    • Prior computer networking experience preferred.
    • A+ certification and MCP in Microsoft Office strongly preferred.
    • Must have strong communication and customer service skills. Associated topics: assist, deskside, front desk, information technology support, pc, support analyst, support specialist, technical, technician ii, technician iii

Keywords: Texas Oncology, Rowlett , Desktop Support Coordinator, Other , Rowlett, Texas

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