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Citi: Global Client Experience Transformation Lead

Company: Citi
Location: Rowlett
Posted on: November 16, 2021

Job Description:

provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Additional Qualifications:10 years broad experience in transformation and strategic leadership roles, influencing up to and including CEO level, including managing large complex cross-company transformation programs with a demonstrated track record of having worked on large, strategic cross-functional projects and proven ability to take ownership and drive strategic output independently. The Global CX Transformation is large and complex, covering 3 core geographies and multiple markets across North America, Mexico and Asia and the role requires the ability to proficiently define the transformation strategy, structure and ensure action and accountability through the development and execution of transformation plans for each geography (including definition and timing of workstreams, deliverables and other milestones against commitments and dependencies) to ensure the successful execution and delivery against the Global CX Transformation objectives. A high level of maturity and strong leadership skills are necessary to interface and manage stakeholders at a senior leadership level, to drive and accelerate execution.Commercial skills for corporate engagementStrong leadership skills with an ability to manage and motivate large teamsVery strong business planning and strategic skillsA passion for delivering excellence in all aspects of the client experienceA good understanding of retail financial servicesExperience in mass market consumer products or services would be an advantageHigh level of energy, with strong collaboration and persuasion skillsComfortable operating in a large, multicultural and "matrixed" organization that is geographically dispersed This position may consider other Citi site locations within North America, APAC and Mexico-Job Family Group:Marketing-Job Family:Customer Experience-Time Type:-Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries (" Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the " EEO is the Law" poster. View the EEOis the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-Effective November 1, 2021, Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Rowlett , Citi: Global Client Experience Transformation Lead, Other , Rowlett, Texas

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