Bilingual/Non-bilingual Customer Service Rep

Company: Kelly Services
Location: Rowlett
Posted on: April 9, 2021

Job Description:

Kelly Services has partnered with a top client who is in need of several temporary bilingual (Spanish) AND non-bilingual customer service representatives.--Please review and apply today!The role will require you to be onsite for 2 weeks of training in Richardson, TX, then you will work from home.--Contract role - $16/hr (bilingual)$15/hr for non bilingual speakersBilingual/Non-bilingual--Customer Service

• The Customer Service Representative CSR assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions via email and over the phone.
• May be responsible for answering complex customer issues such as account merges, credits, debits, misapplied payment searches, refunds, toll bill and toll rate adjustments.
• Other responsibilities could also include assisting with image review, Language Line and other special projects as assigned.--Essential Functions
  • Bi-lingual, Spanish speaking
  • Answers incoming calls and makes any necessary follow up outbound calls Responds to incoming emails within specified KPI timeframes
  • Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts
  • Takes credit card payments over the phone for the Good To Go accounts, noticed transactions, and new accounts Researches and resolves customer issues
  • Processes and fills out multiple types of electronic forms
  • Performs data entry
  • Documents emails, phone calls and actions in the database Receives and processes account update requests from inbound phone calls
  • Troubleshoots situations accurately, quickly and efficiently for customers on the phone or via email Helps other departments with their tasks when inbound call volume is low
  • Meets or exceeds productivity and quality standards
  • Provide consistent operational knowledge in procedure and policy to effectively resolve complex customer-related issues via phone and email
  • Complete all work in accordance with established SOPs
  • Maintains predictable and reliable attendance for scheduled shiftsWhy Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Rowlett , Bilingual/Non-bilingual Customer Service Rep, Other , Rowlett, Texas