RowlettRecruiter Since 2001
the smart solution for Rowlett jobs

Bilingual/Non-bilingual Customer Service Rep

Company: Kelly Services
Location: Rowlett
Posted on: April 9, 2021

Job Description:

Kelly Services has partnered with a top client who is in need of several temporary bilingual (Spanish) AND non-bilingual customer service representatives.--Please review and apply today!The role will require you to be onsite for 2 weeks of training in Richardson, TX, then you will work from home.--Contract role - $16/hr (bilingual)$15/hr for non bilingual speakersBilingual/Non-bilingual--Customer Service

  • The Customer Service Representative CSR assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions via email and over the phone.
  • May be responsible for answering complex customer issues such as account merges, credits, debits, misapplied payment searches, refunds, toll bill and toll rate adjustments.
  • Other responsibilities could also include assisting with image review, Language Line and other special projects as assigned.--Essential Functions
    • Bi-lingual, Spanish speaking
    • Answers incoming calls and makes any necessary follow up outbound calls Responds to incoming emails within specified KPI timeframes
    • Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts
    • Takes credit card payments over the phone for the Good To Go accounts, noticed transactions, and new accounts Researches and resolves customer issues
    • Processes and fills out multiple types of electronic forms
    • Performs data entry
    • Documents emails, phone calls and actions in the database Receives and processes account update requests from inbound phone calls
    • Troubleshoots situations accurately, quickly and efficiently for customers on the phone or via email Helps other departments with their tasks when inbound call volume is low
    • Meets or exceeds productivity and quality standards
    • Provide consistent operational knowledge in procedure and policy to effectively resolve complex customer-related issues via phone and email
    • Complete all work in accordance with established SOPs
    • Maintains predictable and reliable attendance for scheduled shiftsWhy Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Rowlett , Bilingual/Non-bilingual Customer Service Rep, Other , Rowlett, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Sales Associate Full-time
Description: EARN A 300 HIRING BONUS FOR JOINING OUR TEAM br br GROW With US br br For 30 years Hudson Group has led the way and prides itself in knowing what matters in travel retail. As airports and transportation (more...)
Company: Hudson Group
Location: Wylie
Posted on: 04/13/2021

Hair Stylist - Centennial Marketplace
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Hawkins
Posted on: 04/13/2021

100% Commission Sales - Insurance
Description: Grow your career without limits. Are you a self-starter Become a commission-only Allstate Sales Agent and enjoy unlimited earning potential with no capital required.As an Allstate Sales Agent, you will (more...)
Company: Allstate
Location: Tyler
Posted on: 04/13/2021


CDL-A Company Driver- CDL-A Required (Grapeland,TX)
Description: GetTruckerJobs.com is recruiting experienced CDL-A drivers with a safe and clean record. We offer some of the best driving positions with a well-balanced life
Company: GetTruckerJobs.com
Location: Grapeland
Posted on: 04/13/2021

PM Scheduler-Planner
Description: PM Scheduler-PlannerHuntington, TX Full-Time opportunityShift: First ShiftResponsibilities Work closely with maintenance crews to develop and maintain a sustainable library
Company: Ajulia Executive Search
Location: Huntington
Posted on: 04/13/2021

Hair Stylist - Jackson Street
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Larue
Posted on: 04/13/2021

Food Safety Sanitor
Description: 12.00 per hour Hours: 7:00 AM - 3:00 PMPara ver la descripcin de trabajo en espaol, por favor desplcese hacia abajo hasta el final de la pgina.Full Time FOOD SAFETY SANITORWhy work for PSSI Weekly pay (more...)
Company: PSSI
Location: Tyler
Posted on: 04/13/2021

Food Safety Sanitor 3rd Shift Part Time
Description: 12.00 per hour Hours: Part-Time Para ver la descripcin de trabajo en espaol, por favor desplcese hacia abajo hasta el final de la pgina.Full Time FOOD SAFETY SANITORWhy work for PSSI Weekly pay Full (more...)
Company: PSSI
Location: Tyler
Posted on: 04/13/2021

Automotive Repair Specialist
Description: 6108 - Tyler - 3015 SSW Loop 323, Tyler, Texas, 75701CarMax, the way your career should be General Summary: Under general supervision, performs all processes necessary to diagnose and complete mechanical (more...)
Company: CarMax
Location: Tyler
Posted on: 04/13/2021

Hair Stylist - Centennial Marketplace
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Mineola
Posted on: 04/13/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Rowlett RSS job feeds