Purpose of Job USAA is seeking a talented Experience Owner
Lead-Bank for a San Antonio, Plano, or Remote work location. The
new hire will have the opportunity to manage operational
communication for USAA’s Real Estate Team.
Responsible for creating and executing cross-channel experiences
and/or Business Deliverables. Understands the business performance
of the experience and its financial impact on the business.
Responsible for the risk, controls and mitigation strategies for
experiences through consistent use and application of existing
frameworks and follows documented risk and compliance policies and
procedures for all business activities. Identifies and manages
existing and emerging risks that stem from business activities and
ensures these risks are effectively identified, measured, monitored
and controlled. Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Responsible for financial, regulatory, and operational risk
management related to the experience, prioritizing closing any gaps
Leads and manages experience life cycle from conception to
release, iteration and maintenance, while maintaining and
prioritizing a backlog of experience, risk and process improvements
to ensure delivery to experience expectations.
Leverages human-centered design methodology with key
stakeholders, partners, and process owners to drive design
improvements for end users for high complexity, high risk and
highly regulated experiences, processes and/or business
Drives and influences key stakeholders towards a unified
experience that serves Members’, Employees and business needs,
aligned to strategic outcomes in compliance with applicable
Establishes and monitors Key Performance Indicators (KPIs),
member insights, and Key Risk Indicators (KRIs); ensure correct
data and instrumentation for the experience and related processes;
uses data to improve experiences.
Leads Agile management rhythms across the experience taxonomy to
drive cohesive decision-making and action.
Partners with process owners to ensure ongoing documentation and
process certification and experience(s) which includes control
plans, understanding the tools used in the respective process or
experience, identification and measurement of metrics for success
and adherence to applicable regulatory guidelines.
Identifies and manages existing and emerging CoSA and business
process risks across all activities and ensures these risks are
effectively measured, monitored and controlled.
Understands acceptable performance limits and establishes and
leads management routines and control plans to monitor performance
and react accordingly when the process is out of acceptable
Understands primary regulations commonly applicable to regulated
products and services.
Bachelor’s Degree. 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
8 years of relevant experience in product development,
marketing, strategy, digital, process, or user experience
Master's Degree and 6 years of relevant experience in product
development, marketing, strategy, digital, process or user
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not be able to change your
4+ years banking experience
Experience working with operational communications
Experience in utilizing user center design for product and / or
Thought leadership and demonstrated ability to set and translate
strategy and vision into execution
SAFE agile methodology experience in writing features and
Experience in first line risk management
Experience managing an end to end customer experience
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
10/26/20 by 11:59 pm CST time .