RowlettRecruiter Since 2001
the smart solution for Rowlett jobs

Senior Support Advocate

Company: Corptax
Location: Rowlett
Posted on: March 17, 2020

Job Description:

The Support Advocate is an experienced level position within the Support organization whose primary responsibility is managing the support relationship for an assigned group of customers. ?The Support Advocate is also responsible for the support of all customers within the Corptax family regardless of customer assignments and will respond to inquiries from all customers regardless of the inbound channel: online case, phone, email, chat, etc. ?The Support Advocate will use their broad based knowledge of Corptax products and customer tax department processes to help identify relevant solutions to customer inquiries, drive adoption of existing licensed products and help our customers identify products and services they have not licensed that will help them toward greater productivity and efficiency. ?The Support Advocate occasionally works overtime, including weekends, based on customer filing trends/needs. ? ? The Support Advocate will act as the primary contact within the Support organization for managing the customer experience for their assigned accounts. ?This role includes developing a relationship with the customer contacts and understanding their particular needs. ?The Support Advocate reviews open cases for their customer assignments, helps to coordinate off-peak support needs, identifies and helps manage to the customer?s internal milestones and acts on their behalf for critical product issues. ?The ultimate goal of the Support Advocate is ensuring a positive customer experience and helping to ensure the annual renewability of their customer assignments license agreements. ?This role is a customer management role and is not intended to be the first point of contact for the customer. ? The Support Advocate also works with their customers to identify training needs and either coordinates formal training or identifies the need for informal training and coordinates that effort. ?In many cases the Support Advocate provides ad hoc training themselves but in others, they assist in helping to identify a Subject Matter Expert within the Corptax organization to help fulfill that need. ?Minimal travel is required for this position. ? Position Responsibilities ? Develop a relationship with all assigned customers, ensuring a minimum of four proactive, non-support case related contacts per customer assignment per year. Provide general case support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization. Provide onsite support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need. ? Identify customers that may need additional training in order to drive better adoption of Corptax products or drive down case creation. Provide pre-release customer scenario testing for issues being resolved for either your customers or for issues in your area of expertise. Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue. Review knowledgebase solutions in the area of expertise to ensure overall quality of our knowledgebase and online support capabilities. ? Create new solutions where necessary and recommend changes to existing solutions. Maintain a satisfactory proficiency in all Corptax products but an excellent level of product knowledge for the area of expertise in which you are considered an overall subject matter expert. Drive various project assignments related to the support of the Corptax products. Mentor team members with less job knowledge and experience. Demonstrate consistently exemplary standards of ethical conduct. ? Position Qualifications and Requirements ? Minimum 3 years relevant software support experience, ideally in software application support or tax software support. Bachelor?s degree in accounting or tax preferred but will consider relevant experience with a bias toward backgrounds including a strong knowledge of tax and accounting applications. ?Master?s in Taxation and/or CPA certification is a plus. High standards of customer service and support, honesty, and integrity. Proficiency with Microsoft products. Ability to quickly learn Corptax applications. Ability to accurately and completely document case information into the Corptax case tracking software. Ability to use initiative in identifying, addressing and resolving day to day issues and challenges. Able to work appropriate hours to complete tasks meet goals and support required travel. Strong, positive attitude and work ethic desired. Strong team focus but discipline to work independently. Excellent written and verbal communication skills with the ability to develop strong and lasting relationships with team members from other departments. Ability to easily move between multiple activities (multi-tasking) while driving all activities to successful completion. Ability to travel up to 20% though limited travel is anticipated in this role. Travel includes: ?client meetings, regional training events, onsite support, user groups and conferences

Keywords: Corptax, Rowlett , Senior Support Advocate, Other , Rowlett, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Freelance Videographer
Description: Kalo is the leading xHR software used by over 1,700 of the world s most notable brands to manage their freelancer workforce. Kalo.Work is a new initiative that gives freelancers the opportunity to get (more...)
Company: kalo
Location: Euless
Posted on: 03/29/2020

Freelance Videographer
Description: Kalo is the leading xHR software used by over 1,700 of the world s most notable brands to manage their freelancer workforce. Kalo.Work is a new initiative that gives freelancers the opportunity to get (more...)
Company: kalo
Location: Wylie
Posted on: 03/29/2020

Intensivist - Neuro
Description: Questcare Intensivists, a division of Envision Physician Services, is looking for Neuro Critical Care Intensivists to join our growing team at Medical City Plano, which is situated
Company: Envision Physician Services
Location: Wylie
Posted on: 03/29/2020


Cooks
Description: COOK Grow your career with MERRILL GARDENS Merrill Gardens , a privately-owned family company with a proud history of success is currently hiring a Cook at Legacy at Bear Creek, Keller , Texas (more...)
Company: Merrill Gardens
Location: Keller
Posted on: 03/29/2020

Freelance Videographer
Description: Kalo is the leading xHR software used by over 1,700 of the world s most notable brands to manage their freelancer workforce. Kalo.Work is a new initiative that gives freelancers the opportunity to get (more...)
Company: kalo
Location: Haltom City
Posted on: 03/29/2020

Freelance Videographer
Description: Kalo is the leading xHR software used by over 1,700 of the world s most notable brands to manage their freelancer workforce. Kalo.Work is a new initiative that gives freelancers the opportunity to get (more...)
Company: kalo
Location: Keller
Posted on: 03/29/2020

Freelance Copy Editor
Description: Kalo is the leading xHR software used by over 1,700 of the world s most notable brands to manage their freelancer workforce. Kalo.Work is a new initiative that gives freelancers the opportunity to get (more...)
Company: kalo
Location: Rowlett
Posted on: 03/29/2020

Merchandise Fulfillment
Description: Completely remote on-boarding process Complete your application today br br Adecco is assisting several large clients across the country, recruiting for job openings on 1st, 2nd, and 3rd shift with (more...)
Company: Adecco
Location: Keller
Posted on: 03/29/2020

Residency Program Director
Description: Emergency Medicine Residency Program Director Needed in Dallas/Ft. Worth January 2020 Envision Physician Services is seeking an Emergency Medicine Residency Program Director to assist in the development (more...)
Company: Envision Physician Services
Location: Haltom City
Posted on: 03/29/2020

Freelance Copywriter
Description: Kalo is the leading xHR software used by over 1,700 of the world s most notable brands to manage their freelancer workforce. Kalo.Work is a new initiative that gives freelancers the opportunity to get (more...)
Company: kalo
Location: Haltom City
Posted on: 03/29/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Rowlett RSS job feeds