Tech - TSM - Mid-Shift
Company: Employee Magnets
Location: Grapevine
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Tech - TSM - Mid-Shift Position
Type: Full Time Job Shift: Mid-shift 11:30am - 8:00pm Job Location:
Grapevine, TX Position: Tech Support - TSM Summary The Rescue TSM
Agent provides phone and email support to customers regarding
repairs. Essential Duties and Responsibilities include the
following. Other Duties not listed may be assigned. Daily
Responsibilities Provide customer support via phone and/or email.
Contact customers and get information regarding perceived issues
and troubleshoot same. Answer incoming customer calls regarding
repair status. Responsible for inbound product check-in processes
and outbound shipments of repaired products. Responsible for
initiating customer contact in cases of password lockout and HDD
reimage. Package repairs for customer return. Will access available
system programs to check repair and shipping statuses. Warehouse
Efficiencies Builds and maintains a work environment that is
positive and is supported by open feedback and two-way
communications at all levels. Keeps warehouse organized and always
clean. Team Building/Leadership Responsible for maintaining a
positive work environment while supporting the company's culture.
Responsible for fostering a healthy and safe work environment,
focusing on the well-being of all associates. To apply email
jonathan@employeemagnets.com
Keywords: Employee Magnets, Rowlett , Tech - TSM - Mid-Shift, Logistics, Transportation & Drivers , Grapevine, Texas
