Field Services Engineer
Company: APPLIED MATERIALS
Posted on: January 25, 2023
Has developed specialized skills or is multi-skilled developed
through job-related training and considerable on-the-job
experience. Completes work with a limited degree of supervision.
Likely to act as an informal resource for colleagues with less
Is proficient on primary toolset and demonstrates ability to
acquire additional systems and applications. Performs startup
activities through Tier II with limited support. Able to complete
qualifications with minimal assistance.
Completes quality repairs. Actively responds to fab issues by
communicating with engineers in other locations and participating
in escalation conference calls. May initiate or participate in
projects to drive down costs or increase uptime. Ability to carry
out action plans and report findings. Verifies operational quality
of system equipment.
Follows all checklists and procedures and ensures correct Revs of
procedures and schematics are available prior to performing work.
May identify procedural issues.
Can perform most retrofits on equipment. Assists in process
Applies diagnostic techniques and the use of documentation and test
equipment with assistance from senior engineers.
Assumes responsibility for full customer satisfaction assuring
excellent relations within assigned area. Demonstrates strong
interest and knowledge of the customer's business. Builds and
maintains customer satisfaction through clear, consistent
communication and the sharing of collective knowledge. Is
consistently able to operate in high pressure or ambiguous
situations. Solicits customer feedback. Understands the impact of
various actions/decisions on the account. Is aware of potential
dissatisfies and escalates as appropriate. Develops and executes
corrective action plans.
Performs BKM's. Actively engages in the use of knowledge management
systems. Complies with all IP guidelines.
Complies with all safety procedures and consistently demonstrates
safety as a value.
- Is skilled in a range of processes, procedures, systems and
tool sets to carry out assigned tasks or has developed deep skills
and knowledge of tools in a single area Business Expertise
- Uses knowledge of how the team integrates with others to
accomplish the team objectives
- Builds and maintains customer satisfaction through clear,
consistent communication and the sharing of collective knowledge
- Provides informal guidance and support to more junior team
members Problem Solving
- Provides solutions to problems in situations that are atypical
or infrequently occurring based on practice and existing precedents
or procedures Impact
- Impacts the quality, timeliness and effectiveness of the team;
uses discretion to modify work practices and processes to achieve
results or improve efficiency Interpersonal Skills
- Explains technical information within the team
- Associate's Degree
- 4 - 7 Years of Experience Applied Materials is committed to
diversity in its workforce including Equal Employment Opportunity
for Minorities, Females, Protected Veterans and Individuals with
Education: Bachelor's Degree
Years of Experience: 7 - 10 Years
Travel: Yes, 20% of the Time
Relocation Eligible: Yes
U.S. Salary Range:
$40.00 - $55.00
The salary offered to a selected candidate will be based on a
number of factors including location and level and will vary
depending on confirmed job-related knowledge, skills, and
experience. In addition to a comprehensive benefits package,
candidates may be eligible for other forms of compensation such as
participation in a bonus and a stock award program, as
Applied Materials is an Equal Opportunity Employer committed to
diversity in the workplace. All qualified applicants will receive
consideration for employment without regard to race, color,
national origin, citizenship, ancestry, religion, creed, sex,
sexual orientation, gender identity, age, disability, veteran or
military status, or any other basis prohibited by law.
Keywords: APPLIED MATERIALS, Rowlett , Field Services Engineer, IT / Software / Systems , Rowlett, Texas
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