Client Experience Specialist- Veterinary Receptionist (Ft. Worth/Mid-Cities)
Company: Archer Blackmon Management LLC
Location: Fort Worth
Posted on: March 30, 2026
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Job Description:
Description: POSITION SUMMARY The Mid-Cities Animal Urgent Care
Client Experience Specialist is primarily responsible for care of
our human clients. A successful candidate has the ability to
direct, prioritize, and manage multiple patients simultaneously.
Soft skills include working with clients, patients, veterinarians,
animal care specialists, Business Director and the Managing
Partner. Aptitude and the ability to work in a fast-paced,
innovative, and flexible environment are preferred. Employees that
are detail-oriented with a strong dedication to safety and patient
care will meet with success. KEY RESPONSIBILITIES The qualified
animal care specialist will successfully perform the following
functions: Greeting clients when entering the building. Moving
patients from the lobby to exam rooms or kennels. Answering phones
and text messages in a timely manner. Managing the appointment book
and walk-in queue. Forward booking appointments. Thorough knowledge
of the practice management and telecommunication systems. Other
facets of client experience care as they arise. Cross-trained in
basic animal handling and technical work. Cross-trained in use and
care of the diagnostic equipment. Responsible for keeping the
clinic in a clean and orderly state. Additional duties as may be
assigned. Job Types: Full-time, Part-time Day Shift (Preferred)
Night Shift (Preferred) Benefits: 401(k) 401(k) matching Dental
insurance Employee discount Flexible schedule Health insurance
Health savings account Life insurance Paid time off Professional
development assistance Retirement plan Uniform allowance Vision
insurance Requirements: EDUCATION A High School diploma is
required. College degree or 2-year technical degree preferred.
EXPERIENCE Veterinary front desk: 2 years (Required) WORKING
CONDITIONS The successful candidate will have the ability to: Work
and adhere to a smoke-free, alcohol-free, and drug-free workplace.
Wear PPE as required. Able to lift 50 pounds on occasion. Ability
to sit, stand, move over uneven terrain, climb stairs. Able to
stand for up to 4 hours at a time and through the majority of an
assigned work shift. Flexible work schedule with the ability and
willingness to work weekends or holidays if assigned. Maintain
confidentiality of all information received or learned while
working at Mid-Cities Animal Urgent Care. Ability to work both
independently and in a team environment. Ability to meet regular
attendance requirements. ORGANIZATIONAL COMMITMENT The successful
candidate will: Foster a culture of respect. Focus on Safety.
Assist in improving Company’s culture of safe working habits.
Report any and all safety incidents immediately to management. Be
alert, look for, and report any unsafe conditions. Watch out for
and assist with the safety of colleagues and others. Focus on the
Client. Demonstrate awareness of the importance of client
satisfaction. Understand client needs and provide instructions to
client as directed. Treat clients and fellow employees with
courtesy and respect. Seek new ways to add value to the Company’s
products and services. Focus on Quality. Take personal
responsibility for producing the highest quality work. Consciously
avoid waste of company resources. Practice continuous improvement
and Teamwork. Take initiative to help others and make contributions
to the team. Place the success of team over any personal goals. Ask
and seek opportunities to assist colleagues. It is the commitment
of Mid-Cities Animal Urgent Care to ensure fair and equal treatment
for everyone in our employ. We believe employment, training, and
promotion opportunities should be available to all persons without
regard to race, age, religion, gender, color, national origin,
creed, disability, sexual orientation, or military status. Our
selection, training, promotion, and other employment practices are
based on job-related qualifications. Our employment solicitations
affirm that we are an equal opportunity employer. The Company
strives to comply with all laws that regulate employment practices,
and we are committed to compliance with Title VII and The Americans
With Disabilities Act (ADA). To this end, we conduct all
recruitment in an ethical, professional, and non-discriminatory
manner. Those requiring assistance in completing an application
form or accommodation to participate in employment interviews,
because of disability, will be accommodated to the extent possible
and required by the ADA. Efforts are made to provide reasonable
accommodations to those who can perform the essential tasks.
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Keywords: Archer Blackmon Management LLC, Rowlett , Client Experience Specialist- Veterinary Receptionist (Ft. Worth/Mid-Cities), Healthcare , Fort Worth, Texas
