Director of Patient Recovery
Company: Star Sleep, LLC
Location: Frisco
Posted on: February 11, 2026
|
|
|
Job Description:
Job Description Job Description Job description: About Star
Sleep & Wellness: At Star Sleep & Wellness, we are dedicated to
providing exceptional care for patients with sleep disorders. We go
beyond traditional medical practices by building lasting
relationships with our patients and offering personalized, lifetime
care. As a forward-thinking team, we’re constantly at the forefront
of innovations in dental sleep medicine. Learn more about our team
and our mission at www.StarSleepWellness.com. About the Position:
We are seeking a passionate and results-driven individual to lead
our Recovery Team responsible for recovering patients who have not
moved forward with treatment, ensuring those who have canceled or
no-showed their appointments are re-scheduled, and helping patients
understand the importance of continuing or starting their
treatment. Our Recovery Team also oversees the tracking and
reporting of results to ensure the team's success and alignment
with the company's goals. You will gain valuable experience leading
a team through complex conversations and identifying solutions that
help patients access the life?saving care they need. The ideal
candidate would possess leadership experience, organizational
skills, and have an affinity for providing excellent customer
service. We value a candidate with knowledge in the sleep medicine
field and an understanding of PAP therapy; however this is not a
requirement. It is essential that the individual selected aligns
with our mission and values. We are happy to train individuals who
are dedicated to serving our patients! Key Responsibilities:
Develop, implement, and oversee patient recovery strategies for
patients who have not moved forward with recommended treatment or
canceled next visits. Establish standardized contact protocols
(calls, texts, emails) Identify barriers to care (insurance, cost,
scheduling, education, motivation, etc.) and implement solutions to
overcome them. Lead, coach, and support recovery team members,
including recovery coordinators and PAP/OA compliance staff. Set
clear expectations, performance metrics, and accountability
structures for recovery team. Design and refine recovery workflows
to improve efficiency, scalability, and patient experience. About
you… Regardless of position in the organization, these are the core
values we look for: Value Reputation : Our name is everything!
Every small action matters, so we expect you to be mindful of the
big picture in everything you say or do. You’ll be an ambassador
for the practice’s reputation. Adaptable to Change : We’re always
evolving and forward-thinking. You approach challenges with a
positive attitude, are open to learning, and are willing to break
old habits to improve. Driven and Goal-Oriented : You are motivated
by purpose, remain focused on personal and team goals, and thrive
on achieving success, both individually and collectively. Do
Whatever It Takes : You go the extra mile to support your team and
make it happen for our patients. We value collaboration and the
willingness to “do whatever it takes.” Do What You Say: You
understand that trust is built on consistency. You honor your
commitments and always follow through, even when it’s challenging.
Above all, we are looking for someone who is eager to provide an
outstanding patient experience and grow alongside us, regardless of
previous experience. Does this sound like you? If so, please apply!
We can't wait to hear from you. Please note this is NOT a remote
position. Must be local to the DFW area. PS- We have anyone moving
on to the interviewing stage complete a Berke assessment, found at
the link below. You're welcome to do that now!
https://StarSleep.asmt.io/X447CK9FA/StarSleep Due to high patient
call volumes and clinic traffic, please do not call the office or
stop by to check on the status of your application. No need to
worry, we pride ourselves with prompt responses to applicants that
have experience that aligns with our company needs. 8 AM- 5 PM 40
hours/week
Keywords: Star Sleep, LLC, Rowlett , Director of Patient Recovery, Healthcare , Frisco, Texas
