Manager, Network Support Engineer - Remote
Company: Harbor Freight Tools
Location: Garland
Posted on: April 23, 2024
Job Description:
As leader of the Network Support Engineering team, you are
responsible for and leading a team of network support engineers who
maintain, optimize, and troubleshoot Harbor Freight Tool's network
infrastructure. This role requires a combination of technical
expertise, leadership skills, and a commitment to ensuring the
organization's network operates efficiently, effectively, smoothly,
and securely. The Network Support Engineer Manager is accountable
for network availability, performance, security, and the
professional development of their team. The candidate is a skilled
IT professional with sound knowledge in physical layer, data
centers, on-prem and cloud-based VoIP telephony services, LAN/WAN,
WLAN, SD-WAN, public and private cloud environmentsDuties and
Responsibilities
- Network Planning: Collaborate with other teams and stakeholders
to understand business requirements and develop network strategies
to support those requirements. This includes capacity planning,
network expansion, and technology upgrades.
- Project Management: Lead network support engineering projects,
including defining project scope, setting objectives, allocating
resources, and managing timelines. Monitor project progress,
identify, and mitigate risks, and ensure successful project
completion.
- Team Management: Build and lead a team of network support
engineers. Provide guidance, mentorship, and support to team
members. Define roles and responsibilities, set performance goals,
conduct regular performance reviews, and promote professional
development.
- Network Implementation: Oversee the implementation of network
infrastructure, including routers, switches, and other networking
components. Coordinate with cross-functional teams, vendors, and
service providers to ensure smooth deployment.
- Performance Monitoring: Implement and maintain network
monitoring tools and processes to continuously assess network
performance and identify areas for improvement.
- Security and Compliance: Ensure network operations and security
practices comply with industry standards, regulations, and
organizational policies.
- Vendor Management: Evaluate and recommend network equipment
vendors and service providers. Negotiate contracts, manage vendor
relationships, and continuously monitor service-level agreements
(SLAs) to ensure quality and cost-effectiveness. Ensure vendor KPIs
metrics are achieved and maintained.
- Budgeting and Resource Planning: Collaborate with leadership to
develop and manage the network budget. Identify resource
requirements, assess technology investments, and make
recommendations for infrastructure improvements.
- Documentation: Maintain accurate network documentation,
configurations, develop and maintain Standard Operating Procedures
and processes.
- Continuous Improvement: Stay current with emerging networking
technologies, industry trends, and best practices. Identify
opportunities for process optimization, automation, and efficiency
gains within the network engineering function.Scope (Required)
- Staff supervision and development - Yes
- Decision making- Drafts policy and resolves problems
- Travel - Less than 5%
- Location- Remote
- Flex Designation - Remote AnywhereRequirements :Education
(Required)
- A bachelor's degree in computer science, information
technology, a related field, or relevant work experience.
- Relevant certifications, such as, CCNA, CCNP, JNCIS-ENT,
JNCIP-ENT, or equivalent certifications are highly desirable.
- Skills (Required)
- Proficiency in network protocols, such as but not limited to,
routing, switching, firewall management, network security, and
experience with network monitoring tools.
- Strong knowledge of network hardware, including routers,
switches, load balancers, access points, and other network
devices.
- Experience with network monitoring and management tools and
protocols (e.g., SolarWinds, Wireshark, SNMP, NetFlow).
- Strong leadership and team management skills, including the
ability to motivate, mentor, and develop team members.
- Strong project management skills, including the ability to
prioritize tasks, allocate resources, and manage project timelines
effectively.
- Excellent communication skills, both written and verbal, to
effectively convey technical information to non-technical
stakeholders.
- Strong problem-solving skills to diagnose and resolve complex
network issues.
- Experience in managing relationships and negotiating contracts
with network equipment and service provider vendors.
- A commitment to staying updated with the latest networking
technologies, industry trends, best practices through self-study,
training programs, and professional development
activities.Experience (Required)
- 3-5 years of experience in managing engineering and/or support
teams, managing networks for various location types, offices,
distribution centers, data centers and branches with a track record
of progressively increasing responsibility. Proven track record of
successfully leading and delivering network engineering projectsThe
anticipated salary range for this position is $127,800 - 191,600
depending on location, knowledge, skills, education and experience.
This position is also eligible for an annual discretionary bonus.
In addition, we offer comprehensive and competitive benefits to
Associates (and their families) such as medical, dental, vision,
life insurance, short-term and long-term disability. Eligible
Associates are able to enroll in our company's 401k plan.
Associates will accrue paid time off up to 236 hours per year
(inclusive of PTO, floating holidays, and paid holidays). Paid sick
time up to 80 hours per year unless otherwise required by law.
Keywords: Harbor Freight Tools, Rowlett , Manager, Network Support Engineer - Remote, Executive , Garland, Texas
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