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Network Services Vendor Management- Hybrid

Company: Citi
Location: Rowlett
Posted on: November 21, 2022

Job Description:

About Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together. About Our Team: Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi's operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi's workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey. In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills. Job Overview : The Network organization is responsible for the management of critical network infrastructure, services, and monitoring across the enterprise on a global level. Services offered span areas across Network Operations, and Network Build/Solutioning. - The Network Operations & Shared Services organization aims at Networks to maintain its focus on strategic initiatives and key programs related to improving the experience of customers and employees, increased productivity, and strengthened controls. Network Vendor Management provides support for networks and automation/tools services through end-to-end business relationship management of all Citi business sectors, engineering, 3rd party vendors, and senior business and technology executive management. - The organization serves to provide one point of contact to customers & stakeholders and oversight of management processes & systems, while allowing the operational functions to focus on core responsibilities. Key Responsibilities:

  • Participate in strategic meetings with vendors to align technology strategies related to product roadmaps and consolidation efforts
  • Assist in global financial review e.g. regional P/L impact, inventory impact
  • Attend quarterly business reviews for strategic partners
  • Serve as a point of escalation for business relationship management
  • Accountability for end-to-end supplier management processes.
  • MIS Reporting for Senior Management; status updates on supplier activities.
  • Work with engineering and operations leads as well as Service Management to plan supplier record maintenance and third party risk activities for the year.
  • Assist with Managing all support and subscription renewals for the Network suppliers; central point of contact for tracking and completing renewals
  • Assist with Accountability for end-to-end procurement process from initial engagement to procurement system processing for POs etc.
  • Host recurring meetings with engineering and operations to foster collaboration and delivery
  • Relationship Management: - Act as central point of contact for all Citi business sectors, engineering, and senior executive business and technology management to coordinate and/or in support of (but not limited to) strategic planning, client/business interactions and escalations, technology implementations and migrations, issue resolutions, incident/problem management representation. - Provide a "white glove" type service to critical customers.
  • Incident Management: - Provide response coordination during production incidents and represent organization on various business forums related to the restoration, resolution, and root cause analysis of incidents.
  • Financial and Vendor Management: - General oversight of the P&L budget and contracts.
  • Risk, Controls and Compliance: - Serve as representative to internal audit, external auditors and regulatory examiners on behalf of the area as well as responsible for oversight of the internal control environment. Qualifications
    • 3+ years of relevant work experience
    • Strong financial acumen, experience driving negotiations for commercial terms -
    • Must be able to present to different audiences and adjust accordingly (business, technical and management) either structured presentations or ad-hoc.
    • Business process improvement mindset with a drive for controls, automation and efficiency.
    • Must be able to multitask efficiently and provide accurate, reliable, consistent end-to-end service.
    • The candidate is expected to have a very strong knowledge Microsoft tools such as TEAMS, Excel, MS Project, SharePoint, Visio, Word, PowerPoint, MS Access, SQL.
    • Strong self-management, work autonomy and use of own initiative. -
    • Ability to handle ambiguity and make decisions and recommendations with limited data.
    • Solid analytical/problem-solving skills with capability to identify solutions to unusual and complex problems.
    • Operates with passion and drive when pursuing goals.
    • Self-motivated and goal-oriented with the ability to seize the initiative, garner consensus and develop and implement an effective strategy.
    • Demonstrates a high level of analytical rigor in formulating strategies, objectives and measuring results.
    • Willingness to challenge and question the status quo, making recommendations for best solutions.
    • Experience in a Business Analysis, Technology Operations, Client Management and/or Project Management role is required. -
    • General knowledge/experience in the following Information Security (IS) technology frameworks is required (in-depth knowledge is a plus): -
    • ITIL Service Management and/or COBIT Frameworks
    • Application & host security
    • Networks
    • Common architectures that deliver high performance and resilient solutions (such as systematic trading environments) Education:
      • Bachelor's degree/University degree or equivalent experience Additional information may be found at Twitter: @Citi - YouTube: Blog: Facebook: LinkedIn: ------------------------------------------------- Job Family Group: Technology ------------------------------------------------- Job Family: Infrastructure ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Salary Range: $89,620.00 - $134,430.00 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting ----------------------------- Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Rowlett , Network Services Vendor Management- Hybrid, Executive , Rowlett, Texas

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