Customer Success Specialist
Company: Frymire Home Services LLC
Location: Dallas
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Customer Success Specialist –
Join Our Award-Winning Team! Location: 2818 Satsuma Dr, Dallas, TX
75229 At Frymire Home Services, we’ve been proudly serving our
community for over 70 years—and our success comes from putting
people first. We’re looking for a Customer Success Specialist to
join our team in Dallas. In this role, you’ll be the first point of
contact for our customers across digital channels, ensuring they
receive the top-notch service we’re known for. Why You’ll Love
Working Here We believe great work deserves great rewards. When you
join Frymire Home Services, you’ll enjoy: Pay Range: $20 - $24 per
hour Weekly Pay On Friday Comprehensive Benefits Package – Medical
(3 plans to choose from), Dental, Vision, HSA with company
contribution, $25,000 Life & AD&D, Long- and Short-Term
Disability, plus options for additional voluntary life insurance up
to $300,000. Financial Security – 401K with company match to help
build your future. Work-Life Balance – Generous paid time off and
paid holidays. Perks & Discounts – Employee discounts on all our
services, plus an Employee Referral Program. Professional Growth –
Ongoing training, development, and a supportive team culture.
Award-Winning Team – Be part of a company recognized for
outstanding customer service and community commitment. What You’ll
Do Monitor and triage incoming customer requests from email,
website forms, and digital platforms. Respond promptly and
professionally to inquiries from the digital agent or escalated
call center concerns, providing information or directing requests
to the right team. Drive and champion customer retention efforts
with outreach to schedule priority calls and maintenance visits.
Manage online appointment scheduling through digital tools and CRM
systems. Document and track all customer interactions in the CRM
for accuracy and follow-up. Collaborate with internal teams to
resolve customer issues and ensure seamless service delivery. Look
for opportunities to improve customer satisfaction and streamline
digital processes. What We’re Looking For • High school diploma or
equivalent required; some college preferred • Strong written and
verbal communication skills with the ability to accurately document
information • Exceptional attention to detail with proven accuracy
in data entry and record keeping • Highly organized with the
ability to multitask, manage competing priorities, and meet
deadlines in a fast paced environment • Comfortable handling a high
volume of customer emails, chats, and messages while maintaining
accuracy and professionalism • Tech savvy with experience using CRM
systems and consistently entering customer and job data;
ServiceTitan experience preferred • Customer focused, dependable,
and able to work independently while contributing to a
collaborative team environment Schedule This is a full-time,
in-office position at our Dallas location. Flexibility is required
to cover peak customer service hours.
Keywords: Frymire Home Services LLC, Rowlett , Customer Success Specialist, Customer Service & Call Center , Dallas, Texas
