Field Relationship Manager-Payments-Vice President
Company: JPMorgan Chase & Co.
Location: Plano
Posted on: April 1, 2026
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Job Description:
Description Chase Merchant Services is the global payment
processing business for JPMorgan Chase & Co. Merchant Services is
the world’s leading merchant acquirer with over $1 trillion in
annual transaction volume in 2016. ChaseNet is a customized
closed-loop proprietary payments platform, and Chase Pay is the
firm’s new digital wallet that makes mobile transactions simple,
safe and rewarding. Merchant Services is a leading provider of
payment, fraud and data security for companies large and small and
capable of authorizing transactions in more than 130 currencies. As
a Field Relationship Manager, your role is to grow and retain a
portfolio of Chase Merchant Services client
relationships—relationships shared with our bank partners. As part
of a team, you will collectively support the needs of a larger book
of assigned client accounts in a pooled environment and may also
have direct account planning responsibilities for a few hundred
clients. You will act as a Merchant Acquiring consultant to
clients, to increase revenue through value-add consultation in
partnership with bank colleagues. Additionally, you will negotiate
client contracts, engage in project management responsibilities,
and be responsible for the accurate budgeting. Job Responsibilities
: Manage a large portfolio of clients across team of collocated
Relationship Managers Execute client needs via written and verbal
communication and controlled process Work with internal departments
to ensure a high level of support for the client, including
resolving software, hardware, contractual, and policy problems
Account and pre-call plan for a portfolio of an average of 300
clients, in partnership with the banking coverage team Deepen bank
coverage relationships through regular communication cadence Manage
client data across systems; deliver regular status reporting to
measure performance and results Diagnose client issues, providing
solutions and options and resolving with urgency Negotiate
contracts and pricing; analyze financial consequences of chosen
methods and work with clients to improve their effectiveness
Consult on merchant acquiring products, aligning solutions to
client needs Implement payment solutions with skill Identify
opportunities for and improvements in systems and products Required
qualifications, capabilities and skills: 7 years of Payments
Industry experience and/or product expertise Demonstrated ability
to grow revenue and retain client relationships through effective
use of relationship management and client consulting skills
Advanced virtual communication with proven track record of success
working on a phone-based client management team environment and
culture Proven cross-functional partnership and resourcefulness to
solve customer needs Strong written, presentation, contract
negotiation, organizational, and communication skills Proficient
with MS Office Suite with a high emphasis in other business related
database programs, i.e. Salesforce Up to 35% travel required
Preferred qualifications, capabilities and skills: Knowledge of
Merchant Acquiring industry and procedures, specifically in
customer-obsessed relationship management Portfolio management
experience with account planning and proactive tactics Strong
analytical and research skills as it relates to problem solving and
solutions delivery Budgeting and/or mathematical background to
support pricing and contracts negotiation Comfortable in presenting
to client decision makers and C-Level interactions Experienced in
the process and skilled in the execution of “a team-based coverage”
approach for a client Bachelor's degree in business, consulting,
marketing or other related field preferred
Keywords: JPMorgan Chase & Co., Rowlett , Field Relationship Manager-Payments-Vice President, Accounting, Auditing , Plano, Texas
