Senior Support SpecialistPlano, Texas
Posted on: March 15, 2020
CSC Corptax, is transforming the business of tax through
technology and business process expertise. Offering the first and
only single platform solution on the market, Corptax handles an
unlimited range of data with great accuracy, speed and
transparency. We challenge ourselves every single day to help our
clients increase automation, manage risks and make stronger
decisions. We provide solutions to a multitude of Fortune 1000
firms, including more than 50% of the Fortune 500 and nine out of
the top 10. Corptax has been nationally recognized as one of the
top companies to work for in Illinois and Texas. A solid salary and
benefits package compliments your professional growth for a new
level of job satisfaction. We are seeking highly motivated,
enthusiastic individuals to join Corptax in our Plano, TX office.
Visit our website at: http://www.corptax.com.
The Support Specialist is a position within Customer Operations is
responsible for helping all Corptax customers understand and adopt
the Corptax product suite, and for managing the overall support
relationship for a few assigned customers. The Support Specialist
will acquire a broad understanding of Corptax products and will use
that knowledge to assist customers in identifying relevant
solutions to their inquiries, driving adoption of licensed
products, and identifying products and services needed to achieve
greater productivity and efficiency.
Over time, the Support Specialist will develop deeper knowledge of
Corptax products and customer processes and will select one or two
product areas to focus on, becoming a subject matter expert in
those areas. This growth process will allow the Support Specialist
to move toward either the Advocate or Analyst role within the
Support organization. The Support Specialist will respond to
inquiries from all customers, regardless of the inbound support
channel: online case, email, chat, etc. Minimal travel is required
for this position.
The Support Specialist will occasionally work additional hours,
including weekends, based on customer filing trends and
departmental needs. While managing assigned customers, the Support
Specialist will develop a relationship with our customer's primary
contacts. The purpose of the relationship is to understand the
customer's needs such as internal filing deadlines or changes to
their business that might alter the way they interact with the
Corptax products. The Support Specialist will also review open
cases for his or her assigned customers to identify areas where
there is a training need and either coordinate formal or informal
training and identify a subject matter expert within Corptax to
meet that need. In some cases the Support Specialist may provide ad
Develop a relationship with all assigned customers, ensuring a
minimum of four proactive, non-support case related contacts per
customer assignment per year.
Provide general case support (all channels) for all Corptax
customers and other internal Corptax teams using the then-current
tools available to the Support organization.
Identify customers that may need additional training in order to
drive better adoption of Corptax products or drive down case
Provide pre-release customer scenario testing for issues being
resolved for either your customers or for issues in your area of
Document all customer issues in the Corptax case tracking system
and assign or document appropriate solutions to the customer
Review knowledgebase solutions in the area of expertise to ensure
overall quality of our knowledgebase and online support
capabilities. Create new solutions where necessary and recommend
changes to existing solutions.
Develop a relationship with assigned customers, ensuring a minimum
of four proactive, non-support case related contacts per customer
assignment per year.
Assist on project assignments related to the support of the Corptax
Demonstrate consistently exemplary standards of ethical
Position Qualifications and Requirements
Minimum 1 year relevant software support experience, ideally in
software application support or tax software support.
Bachelor's degree in accounting or tax preferred but will consider
relevant experience with a bias toward backgrounds including a
strong knowledge of tax and accounting applications. Master's in
Taxation and/or CPA certification is a plus.
High standards of customer service and support, honesty, and
Proficiency with Microsoft products.
Ability to quickly learn Corptax applications.
Ability to accurately and completely document case information into
the Corptax case tracking software.
Ability to use initiative in identifying, addressing and resolving
day to day issues and challenges.
Able to work appropriate hours to complete tasks meet goals and
support required travel.
Strong, positive attitude and work ethic desired.
Strong team focus but discipline to work independently.
Excellent written and verbal communication skills with the ability
to develop strong and lasting relationships with team members from
Ability to manage multiple activities (multi-tasking) while driving
all activities to successful completion.
Ability to travel up to 10% though limited travel is anticipated in
this role. Travel includes: client meetings, regional training
events, onsite support, user groups and conferences.
Ability to use broad expertise or unique knowledge to contribute to
the development of company objects and product to achieve goals in
creative and effective ways
Keywords: Corptax, Rowlett , Senior Support SpecialistPlano, Texas, Accounting, Auditing , Rowlett, Texas
Didn't find what you're looking for? Search again!